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The Introduction Video introduces the lecturers, outlines the course content and handbook and explains that there will be some assessments as part of the course.

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Video 1A introduces you to the tourism industry terminology.

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Video 1B is a continuation of the terminology.  After these two videos there are readings in the handbook including some more research on added terminology.

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Video 2A covers Entrepreneurship and Business Entities. The first video concentrates on Entrepreneurship and setting goals for your business.

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Video 2B concentrates on the 4 different business entities. After this there are some articles to read in the handbook as well as place for reflection.

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Video 3 is the longest video covering Start Up of a new business and drafting a Business Plan. The handbook assists in drawing up a draft Business Plan.

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Video 4A is one of 3 on Itineraries. This video helps designing a tour and all the considerations to think about when drawing up different itineraries.

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Video 4B shows how to design an itinerary to market a tour and how to prepare and present a client quote. It includes pitfalls to avoid and useful tips.

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Video 4C is the last video on Itineraries outlining the schedules the TO draws up for the guide, tour leader, client and driver.  The handbook assists further.

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Video 5A is part of 2 videos on Costing a tour.  In the first video we look at the key areas when costing a tour, considerations and pitfalls to avoid.

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Video 5B sets out how to cost a tour using Excel. The handbook assists further in costing and invoicing.

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Video 6 is made up of 4 videos covering Insurance and Tax. Video 6A covers different types of insurances to consider.

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‘Video 6A Continue’ covers Risk Management and drawing up your Terms and Conditions. There are great articles to read in the handbook.

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Video 6B talks about Taxes and the pitfalls to avoid.

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‘Video 6B Continue’ highlights the different types of taxes and how to manage being a provisional tax payer. There are further articles to read on tax in the handbook.

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The Conclusion Video wraps up the course by highlighting the essential assessments that need to be completed and handed in for assessment.

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This video covers ‘Care of the Customer’ for those who are not qualified tourist guides.

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This video covers ‘Problem Handling by the guide’ and is for the who are not qualified tourist guides.

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This is the third video covering ‘Minimising and Managing Emergencies’ for those who are not qualified as tourist guides.

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This is the last video covering ‘Guiding Techniques and Skills’ for those who are not qualified tourist guides.